Q1: Can you provide customized packaging or private labeling?
A: Yes, we support customized packaging, color boxes, logo printing, and custom shipping marks with a valid MOQ.
Q2: What shipping methods do you offer?
A: We provide sea freight, air freight, and international express (DHL/FedEx/UPS/TNT). We can also ship to your designated forwarder.
Q3: What is your MOQ?
A: Our standard MOQ varies by item; we accept trial orders for new customers to test quality and market.
Q4: How long is the production lead time?
A: Normally 15–35 days after receiving deposit and confirming all details, depending on order quantity and production schedule.
Q5: What payment terms do you accept?
A: We accept T/T, L/C, Paypal, etc.
Q6: Do you require a deposit?
A: Yes, we usually require 30% deposit before production and balance before shipment.
Q7: Are you a manufacturer or trading company?
A: We are a professional sanitary ware manufacturer with our own factory and complete QC system.
Q8: Can I get free samples?
A: Samples are available for quality checking. Sample cost and shipping fee apply, and can be refunded against future bulk orders.
Q9: Can you help with customs clearance documents?
A: Yes, we provide full set of export documents including commercial invoice, packing list, bill of lading, certificate of origin, etc.